Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of BuyerLoop, the AI-powered lead qualification and follow-up platform available at https://buyerloop.app ("the Service"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the agency you represent. If you do not agree, do not use the Service.

2. The Service

BuyerLoop provides real estate agencies with an embeddable chat widget that qualifies property buyers, a dashboard for managing and scoring leads, AI-generated follow-up messages and emails, optional Google Calendar viewing bookings, and reporting. AI output is generated automatically and may contain errors — you are responsible for reviewing communications sent on your behalf and for how you act on lead scores and insights.

3. Your account

You must provide accurate information when registering and keep your credentials secure. You are responsible for all activity under your account. You must be at least 18 years old and authorized to act for the agency you register.

4. Acceptable use

You agree not to: use the Service to send spam or unlawful communications; embed the widget on sites you do not own or operate; collect buyer information for purposes unrelated to genuine real estate services; attempt to access other agencies' data; reverse engineer, disrupt, or overload the Service; or use the Service in violation of applicable law, including privacy and electronic marketing laws in your jurisdiction. You are responsible for ensuring your use of buyer contact details (including follow-up emails sent through BuyerLoop) complies with the laws that apply to you.

5. Your data

You retain all rights to the data you and your buyers submit to the Service ("Customer Data"). You grant us a limited license to host and process Customer Data solely to provide the Service. Our collection and use of personal information is described in our Privacy Policy. You are the data controller for buyer information collected through your widget; BuyerLoop processes it on your behalf.

6. Third-party services

The Service integrates with third-party services including Google (sign-in, Calendar, Gemini AI), Resend (email), Paddle (payments), and Vercel (hosting). Your use of Google services through BuyerLoop is also subject to Google's terms. We are not responsible for third-party services' availability or actions.

7. Plans, payment and refunds

New accounts include a 7-day free trial. A valid payment method is required to start the trial; you will not be charged until the trial ends, and you can cancel at any time before then at no cost. Unless you cancel before the trial ends, your subscription begins automatically and your payment method is charged when the trial ends. Prices, plan limits, and the first charge date are shown at the point of purchase.

Subscriptions are billed monthly in advance and are sold by our merchant of record, Paddle.com Market Ltd ("Paddle"), whose checkout terms also apply to your purchase. Paddle handles payment processing, invoices, and applicable taxes, which are calculated and collected at checkout. Your card statement will show a charge from PADDLE.NET* BUYERLOOP.

You can cancel your subscription at any time from your Settings page; cancellation takes effect at the end of the free trial or of the billing period you have already paid for. Refunds are handled as described in our Refund Policy. Prices may change with at least 30 days' notice.

8. Termination

You may stop using the Service and request account deletion at any time by emailing hello@buyerloop.app. We may suspend or terminate accounts that violate these Terms or create risk for the Service or other users, with notice where practicable. Upon termination we will delete your Customer Data within a reasonable period, except where retention is required by law.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that AI-generated content will be accurate. Lead scores and revenue estimates are informational, not guarantees.

10. Limitation of liability

To the maximum extent permitted by law, BuyerLoop and its operators will not be liable for indirect, incidental, consequential, or punitive damages, or loss of profits, revenue, or data, arising from your use of the Service. Our total liability for any claim will not exceed the amounts you paid to BuyerLoop in the 12 months before the claim arose, or USD 100 if you have paid nothing.

11. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will notify account holders by email before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

12. Contact

Questions about these Terms: hello@buyerloop.app