Refund Policy

Free trial first

Every new BuyerLoop account starts with a 7-day free trial. A valid card is required to begin the trial, but nothing is charged until the trial ends — cancel any time before then and you pay nothing at all. The trial gives you full access to the product so you can make sure BuyerLoop is right for your agency before your first charge.

Payments and our payment provider

BuyerLoop subscriptions are sold and billed by our merchant of record, Paddle.com Market Ltd ("Paddle"). Paddle handles checkout, payment processing, taxes, invoices, and refunds. Your card statement will show a charge from PADDLE.NET* BUYERLOOP.

Cancellation

You can cancel your subscription at any time from your Settings page — no emails, no phone calls required. If you cancel during your free trial, the cancellation takes effect at the end of the trial and you are never charged. If you cancel after your trial, your plan stays active until the end of the billing period you've already paid for, and you will not be charged again. Your leads, AI agents, and settings are preserved, so you can resubscribe later and pick up exactly where you left off.

Refunds

If something went wrong — you were charged in error, you meant to cancel before renewal, or the Service didn't work as described — email us at hello@buyerloop.appwithin 14 days of the charge and we'll make it right. Reasonable refund requests made within 14 days of a charge are honored; refunds are processed by Paddle back to your original payment method, typically within 5–10 business days.

We may decline refunds where we find abuse of this policy (for example, repeated subscribe-refund cycles), but we start from the assumption that you're asking in good faith. Nothing in this policy limits any rights you have under the consumer laws of your country.

How to request a refund

Email hello@buyerloop.appfrom your account's owner email with the date of the charge and a short note about what happened. You can also reply directly to any Paddle receipt email. We respond to refund requests within 2 business days.

Contact

Questions about billing, cancellation, or refunds: hello@buyerloop.app